Building Blox - Optimizing Your Collections System

Train your team on essential guidelines and processes to make financial arrangements and collections a win-win for the patient and practice:

• Identify benchmarks of success through statistical analysis and goal setting

• Use and refer to internal financial guidelines so that your collections protocol is fair, consistent and reflects the philosophy of your practice
• Prevent collections problems from growing in the first place

• Identify your practice’s goals for collections and accounts receivable

• Identify potential problem accounts by analyzing the accounts receivable report
• Respond to patients’ questions, concerns and objections during the collections process.
• Speak with patients about overdue balances in a way that is compassionate, courteous and communicates the importance of keeping account balances current
• Send patients letters that are customized to your practice and that request the patient to address overdue balances immediately