Volume 3: Appointment Scheduling: Balancing Productivity and Profitability

Whether you've got a computerized or manual appointment system, get your front office staff trained in proven techniques that will enhance patient service, maximize production, dramatically reduce stress -- while ensuring you and your team go home on time every day.

Don't leave the health of your practice to chance! Empower your front office team with the knowledge to achieve a consistently balanced and productive day that maximizes the dentist and hygienist's time without stress or overbooking.

Whether you've got computerized scheduling or an appointment book, you'll learn:

• day-at-a-glance scheduling (the only way to assure level production);
• procedure coding and how to use it to improve staff performance;
• tracking the dentist's time to avoid double-booking and guarantee efficient hygiene checks;
• pre-blocking for production goals and how this actually helps patients say "yes" to diagnosed care;
• creating emergency and hygiene-check time without running behind;
• sure-fire techniques for handling cancellations, no-shows and late patients (you'll all but eliminate these problems);
• how to motivate patients to accept specific appointment times.

SPECIAL FEATURE: The 13 most difficult appointment situations and how to schedule them, including procedures, documentation and verbal skills.

Pride Institute's exclusive Appointment Scheduling training system includes a 439-page reference book designed for step-by-step skills mastery through self-paced training.